Amenities & Equipment

Towels and Bathrobes

All towels, bathrobes, and nightwear (pajamas) provided in your room are hotel property and are on loan for your stay. These are not disposable amenities.

These items are professionally laundered and reused for future guests to maintain sustainability and high-quality service.

If these items are taken from the room, the hotel may charge the cost of replacement to your registered credit card. In serious cases, it could be treated as theft.

If you are unsure whether an item is a gift or a rental, please always ask the front desk before checking out.

Disposable vs. Non-disposable Items

Hotel rooms contain a mix of “disposable amenities” (which you can keep) and “equipment” (which must stay in the room). Items like toothbrushes are provided for single-use hygiene, whereas electronics and bottles are hotel assets intended for reuse.

OK to take: Toothbrushes, razors, disposable slippers, and individually wrapped soaps or shampoos.

DO NOT take: Hairdryers, electric kettles, large shampoo pump bottles, alarm clocks, or flashlights.

A good rule of thumb: If it’s not meant for single-use (disposable), it belongs to the room.

Taking Items to Public Baths

In many Japanese hotels, towels are not provided inside the public bath area. In such cases, you need to bring the towels from your room to the public bath.

To carry towels from your room, you can use the plastic bag or the designated basket (Yukago) often provided in the room.

Please check the signs in the changing room to see whether used towels should be placed in a collection box or brought back to your room.

Electric Appliances

You are free to use the electric kettle and hair dryer provided in your room. When using the kettle, please use it along with the cups and tea set provided.

The voltage in Japan is 100V. If you plan to use electrical appliances brought from your home country, please check if they are compatible or if you need a voltage transformer.

Electric kettles are designed only for boiling water. Please avoid cooking cup noodles or other food directly inside the kettle, as this can cause malfunctions or leave lingering odors.

Tea Set and Mini-bar

In many cases, the tea bags, instant coffee, and bottled mineral water provided in your room are free to enjoy.

On the other hand, beverages stocked inside the refrigerator (mini-bar) are usually not free. Many modern hotels use sensor-equipped refrigerators that automatically charge your room when an item is moved, or staff may check the usage before you check out.

Free drinks often have a tag labeled “Free” or “Complimentary.” If you are unsure, it is best to check the room’s information guide or ask the front desk to avoid unexpected charges.

Air Conditioning

Air conditioning in Japanese hotels is typically operated via a wall-mounted remote, which often has buttons labeled only in Japanese.

Key buttons to look for are: “入/切” (On/Off), “暖房” (Heating), “冷房” (Cooling), and “除湿” (Dry). You can adjust the temperature using the arrows labeled “温度” (Temperature).

In many hotels, the AC may automatically turn off when you leave the room to save energy. Additionally, some units will not operate if a window is open, so if the AC isn’t working, please ensure all windows are firmly closed.

Toilet Paper Disposal

In Japan, used toilet paper should always be flushed down the toilet, not thrown in the trash bin. Japanese toilet paper is designed to dissolve easily in water, and the plumbing systems are built to handle it.

However, only toilet paper should be flushed. Do not flush facial tissues, diapers, sanitary products, or wet wipes, as these do not dissolve in water and can cause serious clogs.

A small trash bin (sanitary box) is usually provided in the restroom for these items. Please use it for any waste other than toilet paper.