Check Out & Room State

Check-out Time and Extensions

Please be sure to confirm the check-out time (typically 10:00 AM or 11:00 AM) and complete the process at the front desk by that time.

In Japanese accommodations, cleaning for the next arriving guests begins immediately after the check-out hour. Please be aware that staying in your room past this time may result in additional “extension fees.”

If you wish to delay your departure (Late Check-out), it is best to consult with the front desk by the night before. Depending on room availability, an extension may be possible for an extra charge. Requests made on the morning of departure are more likely to be declined, so early confirmation is recommended.

Settling Extra Charges

At check-out, you will need to settle any additional charges incurred during your stay beyond the base room rate.

Common items include beverages from the in-room refrigerator (mini-bar), room service, laundry services, pay-per-view movies, or telephone calls made from the room. In traditional Ryokans, this also includes any additional drinks or side dishes ordered during dinner.

Please note that some hotels use automated mini-bars that charge your room the moment an item is removed from its sensor. Even if you only picked up a bottle to look at it, it might be added to your bill. If you see any charges on your final statement that you don’t recognize, don’t hesitate to ask the staff for clarification before you pay.

Final Lost and Found Check

Before leaving your room, please double-check these commonly forgotten spots. Once you leave the accommodation—especially if you are heading to the airport—it can be very difficult to retrieve lost items.

Power Outlets: Did you leave your phone or camera charger plugged in?

Safety Box: Did you remember to take your passport and spare cash?

Bathroom & Vanity: Are any of your personal toiletries or jewelry tucked away behind the provided towels?

Bed Area: Check under the pillows and in the gaps of the bed frame for small items like earphones.

Closet: Did you leave any coats or clothes hanging in the wardrobe?

If you realize you have forgotten something after leaving, contact the property immediately. Please note that if the item needs to be shipped to you, you will generally be responsible for the shipping costs.

Trash Disposal Manners

When you check out, it is considered polite to gather all your trash in one place, preferably near the trash can.

If you have plastic bottles or cans with leftover liquid, please empty them in the bathroom sink before leaving the containers. For large items like empty souvenir boxes that won’t fit in the bin, place them neatly beside the trash can. This helps the cleaning staff clearly identify them as items to be discarded.

Please note that leaving behind large personal items, such as broken suitcases or bulky electronics, is a serious breach of etiquette. You may be charged a disposal fee later. If you have large items you need to discard, please consult the front desk first.

Amenities and Hotel Property

It is important to distinguish between complimentary amenities and items that must remain in the room.

Items you can take (Disposables): Toothbrushes, razors, disposable slippers, individually wrapped skincare products, and tea bags are yours to keep.

Items you must NOT take: Yukata, Obi belts, bath towels, face towels, hair dryers, flashlights, and alarm clocks are the property of the accommodation. Taking these items may be treated as theft.

In many modern hotels, shampoo and body wash are provided in large, fixed pump bottles rather than mini-bottles. It is a breach of etiquette to transfer the contents of these dispensers into your own containers. If you are unsure whether an item is complimentary, please check with the front desk before checking out.

Returning Keys and Express Check-out

The most important part of the check-out process is returning your room key. The method varies depending on the property:

Return to the Front Desk: At traditional Ryokans or hotels where you need to settle a final bill, please hand your key directly to the staff.

Express Check-out (Drop Box): If you have no additional charges, many hotels allow you to simply drop your card key into a designated “Key Drop Box” near the exit. This is a very convenient way to avoid waiting in line during the busy morning hours.

Please be careful not to accidentally take the key with you. If a key is lost or taken, you may be charged a significant fee for lock replacement. Double-check your pockets and bags one last time before you walk out the door.

Final Greetings and Gratitude

Once your check-out is complete, consider leaving a word of thanks. While Japan does not have a tipping culture like many Western countries, verbal gratitude is highly valued and deeply appreciated by the staff.

Useful phrases to use as you depart:

“Osewa ni narimashita”: This is the most traditional greeting when leaving an accommodation. It translates to “Thank you for taking care of me during my stay.”

“Arigato gozaimashita”: A simple and polite “Thank you very much.”

If you had an exceptional stay, filling out the guest questionnaire in your room or leaving a positive review on Google Maps or travel sites is one of the best ways to show your appreciation. A kind farewell not only respects local customs but also ensures your journey ends on a beautiful and positive note.